Jeanne Bliss
Founder, CustomerBliss.com
Jeanne Bliss runs CustomerBliss (www.customerbliss.com), an international consulting business where she coaches executive leadership teams and customer leadership executives on how to put customer profitability at the center of their business, by getting past lip service; to operationally relevant, operationally executable plans and processes. Her best-selling books are Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.
Articles by
Jeanne Bliss
Enterprises often organize their businesses into silos, however this can be disruptive and hinder the customer experience. Having a chief customer officer can break down the walls and provide a more uniform process. Here are some questions to ask yourself before hiring a CCO.
Posted July 02, 2013
A new attitude and approach to talking about and managing the business is key.
Posted April 22, 2013