Jason Valdina
Senior director of digital first engagement channels, go to market at Verint
Jason Valdina is an accomplished customer experience professional and is senior director of digital-first engagement channel strategy at Verint. Previously, he ran product marketing and partnership programs for Conversocial, the conversational customer experience platform recently acquired by Verint. As a customer engagement channel veteran, his prior technology endeavors include social media analytics platform Graphika, live chat and messaging provider LivePerson, and email marketing automation platform Movable Ink.
Articles by
Jason Valdina
AI-powered bots and tools can greatly improve agent experience and revolutionize the modern contact center.
Posted June 24, 2024
Customers want to connect with companies the same way they message with friends and family, pushing organizations to integrate private and social messaging into their customer service channel mix.
Posted August 22, 2022