Jason Napierski
Jason Napierski is the product marketing manager for CallMiner and has over five years of experience marketing software applications. He authors much of CallMiner’s thought leadership content, including whitepapers, case studies, and other articles on technology trends and contact center best practices.
Articles by
Jason Napierski
In the contact center environment, it's crucial that agents are given the tools to provide exceptional customer service. Here are some suggestions on how to carry that out.
Posted April 29, 2015
In today's digital era, where social media posts and updates spread like wildfire, it's critical for call centers to be in the same place as their customers.
Posted August 26, 2014