Heather Richards
Vice president of go-to-market strategy at Verint
Heather Richards is vice president of go-to-market strategy at Verint. She has extensive
experience with customer engagement technologies and has held key strategic roles within the
CX industry. At Verint, she is focused on delivering exceptional customer experiences through
intelligent software solutions and is passionate about using digital-first technologies to drive
engagement and operational efficiencies throughout an organization.
Articles by
Heather Richards
New research shows that digital engagement channels are skyrocketing. Yet legacy systems have hindered organizations' shift to digital. Companies can surge ahead with digital transformation and not succumb to the legacy lag.
Posted December 04, 2023