Esteban Kolsky
Founder and President, ThinkJar
Esteban Kolsky has over 20 years experience in customer strategy and CRM solutions. Prior to founding his consultancy ThinkJar, Esteban spent eight years as a Gartner analyst. He is a popular industry speaker who has presented in more than 15 countries.
Articles by
Esteban Kolsky
Increasing demand from customers means that companies can't operate the way they did years ago.
Posted May 06, 2016
Using the right data in the right way can make all the difference when looking to create better customer experiences.
Posted January 29, 2016
Follow these guidelines to identify some of the biggest problems smart customer service presents and discover how you can break these patterns.
Posted July 31, 2013
Looking back at customer experience from 2004 until now.
Posted April 09, 2013