Eric Keller
Senior research director at Gartner
Eric Keller is a senior research director at Gartner, where he leads a portfolio of research developing insights and actionable recommendations for customer service and support executives.
Articles by
Eric Keller
Customers reward companies that minimize their frustration during service and support interactions. Here's how to do that.
Posted June 09, 2023
Civilian-led denial-of-service attacks could leverage virtual assistants to bring down contact centers.
Posted December 01, 2022
Here are some tips to make sure that your proactive customer service outreach doesn't overwhelm customers or your contact center.
Posted March 24, 2022