Eric Guarro
Senior vice president of digital transformation at ibex
Eric Guarro is senior vice president of digital transformation at ibex, a provider of business process outsourcing and end-to-end customer engagement technology. He spearheads the strategy and execution of ibex's digital transformation offering, aimed at reshaping customer and company interactions with integration of contact center services and AI-enabled technologies.
Guarro has more than two decades of operational and technical experience and leadership. Before joining ibex, he was group vice president of operations at Frontier Communications and oversaw customer operations, video development, and advanced network teams. During his 15-year tenure at Frontier, Guarro held various senior operations roles, including vice president of operations, where he directed day-to-day operations and led approximately 4,000 sales, service, and technical support personnel.
Guarro holds a bachelor's degree in business administration and completed the Harvard Business School Executive Education Program on Artificial Intelligence. Additionally, he is a certified Six Sigma Black Belt.
Guarro holds a bachelor's degree in business administration and completed the Harvard Business School Executive Education Program on Artificial Intelligence. Additionally, he is a certified Six Sigma Black Belt.
Articles by
Eric Guarro
Any AI implementation in customer experience should be laser-focused on solving real customer pain points.
Posted November 11, 2024