David Hoekstra
Product evangelist at Calabrio
Dave Hoekstra started his journey in the 1990s as a contact center agent and continued through every role a contact center has to offer, eventually finding his way into his current role of product evangelist at Calabrio.
Articles by
David Hoekstra
Forecasting is crucial for contact centers and can be improved through commitment and advanced workforce management tools and strategies.
Posted September 16, 2024