Daniel O'Sullivan
Director analyst in Gartner's Customer Service & Support Practice
Daniel O'Sullivan is a director, analyst within Gartner’s Customer Service & Support Practice. In this role, O'Sullivan supports customer experience and service leaders with a particular focus on how data and analytics can be developed to measure and improve customer service and experience strategy.
Articles by
Daniel O'Sullivan
Customer-centricity should start with the elimination of customers' needs to call in the first place.
Posted June 20, 2024
In 2024, organizations must adopt sustained, dynamic, and proactive engagement throughout the customer lifecycle.
Posted March 22, 2024
Voice of the customer insights should benefit the entire organization, and here's how to leverage them for maximum impact.
Posted February 23, 2024
4 steps for developing a customer service and support management dashboard.
Posted October 19, 2023