Brad Smith
Brad Smith is executive vice president of customer experience, responsible for developing all aspects of Sage customer experience. Prior to joining Sage, Brad was the vice president of customer experience atYahoo!, where he developed a voice of the customer program.
Articles by
Brad Smith
Getting feedback puts you in your customer's shoes and provides opportunities to create better relationships.
Posted March 13, 2015
If you want loyal customers, get to know them—and use what you know.
Posted January 21, 2015