Anna Convery
Anna Convery is execute vice president of strategy at OpenSpan (www.openspan.com), provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments.
Articles by
Anna Convery
New technologies and best practices can play an important role in improving employee engagement and customer service in today's radically changing contact center.
Posted April 23, 2014