Andrew Schumacher
Senior principal, Advisory in the Gartner Customer Service & Support Practice
Andrew Schumacher is a senior principal, Advisory, in the Gartner Customer Service & Support Practice, focusing on digital, multi-, and omnichannel strategy and execution and customer service experience and voice of the customer strategy and execution.
Articles by
Andrew Schumacher
Customer service and support leaders can start by making process-related changes to begin delivering a seamless multichannel journey.
Posted March 30, 2023