Andreas Heckmann
Executive vice president and head of customer success services for SAP's Digital Business Services business unit.
Andreas Heckmann is executive vice president and head of customer success services for SAP's Digital Business Services business unit. Customer Success Services is responsible for SAP's end-to-end customer success functions, including SAP Enterprise Support, SAP Preferred Success, and SAP's flagship offering SAP MaxAttention. The team also delivers customer support, expert services and remote engineering services and is responsible for SAP's application lifecycle management (ALM) strategy. ALM products and tools developed by the team include SAP Solution Manager and Cloud Application Lifecycle Management. The Customer Interaction Centers, SAP Mission Control Centers, Mission-Critical Support, Global Partner Support as well as Support Portfolio Management, also fall under the responsibility of Customer Success Services.
Customer Success Services employs more than 5,000 industry experts throughout Asia, Europe, Latin America, and North America.
Andreas joined SAP in 1999 and has held a succession of leadership roles, including regional and global management roles throughout North America, Europe, and Asia. Responsibilities included head of support delivery, head of product support, regional services head of SAP Greater China, SAP's MaxAttention program, head of SAP Support for Asia Pacific and Japan, and global SAP Alliance Management for a leading CPG company.
Prior to SAP, Andreas ran his own IT consultancy for healthcare solutions in Germany.
Articles by
Andreas Heckmann
Traditional business models are evaporating, and businesses must adapt or be left behind.
Posted December 02, 2019