Alok Kulkarni
Co-Founder, chairman, and CEO of Cyara
Articles by
Alok Kulkarni
Strategies for enhancing self-service channels and improving the customer experience to meet Gen Z and millennial self-service expectations.
Posted May 06, 2024
Net Promoter Score is one of the more common ways to track customer experience performance. It's simple and easy to understand — but it's also fatally flawed because it presents an incomplete picture.
Posted August 21, 2018