Zappix, a provider of on-demand customer service solutions, including visual IVR, is partnering with business process outsourcing vendors to offer self-service customer experiences (CX) and robotic process automation (RPA) to expand BPO portfolios and offer new opportunities for revenue growth.
"Customers today want to use self-service solutions. Zappix Visual IVR and On-Demand Apps add cutting-edge options to BPO deliverables and allow for faster scaling and new program onboarding," said Yossi Abraham, Zappix's president, in a statement. "The innovative Zappix suite of products helps BPOs increase containment rates, reduce average handle time, and relieve pressure during call volume spikes, all while improving customer experience."
Zappix end-to-end automation offers 24/7 customer service responses for after-hours and weekend scenarios where staffing live contact centers could be a challenge.