Zang, an Avaya company, has embedded Zang Workflow into its communication platform-as-a-service, Zang Cloud, integrating a drag-and-drop development tool into an all-in-one cloud communications platform.
"Zang Workflow is quite simply the easiest way to build communication apps, enabling anyone, not just developers, to quickly build communication apps and workflows with simple drag-and-drop functionality," said Davide Petramala, executive vice president of Zang, in a statement. "By providing dramatically simple tools and APIs that enable businesses to embed communications directly into mobile- and cloud-based applications, Zang Cloud is changing the way companies engage and communicate with customers and collaborate with each other."
With Zang Workflow, creating new apps involves dragging and dropping communication actions (such as SMS messaging, interactive voice response, and call routing) right into the design tool.
"Zang Workflow allows us to quickly build agile processes for our customers, taking advantage of cloud scale and blending with established premises-based contact center solutions," Rob Scutchings, chief technology officer at Sabio, a contact center solutions provider, said in a statement. "Using Zang Workflow, we can quickly prototype scalable call/text message flows and integrate them with our customers' established contact center solutions. Zang Workflow and Avaya Breeze also allow us to graphically blend SMS and voice contacts into our customers' business processes in a seamless manner."
Zang Workflow's graphical design tool for developers was first created for the Avaya Breeze platform and is known in market as Avaya Engagement Designer. Now integrated within the Zang Cloud platform, businesses can use Zang Workflow to build communications apps and workflows with the following features: Play Audio/Voice Announcements, Play and Collect, Make Calls, Drop Calls, Forward Calls, Allow Calls, Announce and Block Calls, Suspend Calls (Pause), Send SMS/Text Messages, Send Emails; with more coming soon.