Ytel, a cloud communications platform provider, has launched Communications Triangle, including a business phone system with video collaboration (UCaaS) and advanced contact center software (CCaaS), built on top of developer APIs (CPaaS). The communication triangle uses a purpose-built carrier network delivering HD quality and multiple modes of communication, including voice, SMS, and more.
"We were shocked to find out that only 20 percent of businesses had migrated to cloud-based phone systems. For years, our existing customers, particularly those using our cloud contact center software, have been encouraging us to provide a phone system that their entire workforce could use, not just their contact center agents," said Brian Keep, chief operating officer of Ytel, in a statement. "They weren't getting the multichannel tools or HD call quality from their phone systems that they had come to expect with Ytel's cloud contact center. It was with these customers in mind that we committed to adding Ytel UCaaS into our product offering.
"Ytel UCaaS is far more than a phone system because, in addition to allowing calls on a hard phone, browser, and mobile device, it also allows for texting, live chat, and video conferencing, all from a single platform," Keep continued.
Per Ytel standards, all product offerings are accessible in a unified interface.