Former Working Solutions contact center unit WS Live has acquired Bolder Thinking Communications, a provider of cloud-based contact center software and services, from Astute Solutions. Terms of the acquisition were not disclosed.
The combined businesses, led by former Working Solutions CEO Tim Houlne, will be called Humach (a combination of human and machine) and headquartered in Dallas.
Humach will deliver three classes of services in the fast-growing contact center market. It will maintain white-glove, physical contact centers in Dubuque, Oelwein and Mason City, all in Iowa, develop value-priced global delivery capabilities in other parts of the world, and deploy cloud-based contact center services, including automation and mobile access capabilities.
"Business process outsourcing has become a lifeline to the world's leading enterprises," Houlne said in a statement. "Through our Humach business, we will provide clients with automated contact center services that integrate and augment the human element. Our clients will enjoy the best of both worlds, solutions that are sophisticated, yet simple, scalable, and economically practical."
One of Humach's largest customers will be former WS Live parent company, Working Solutions Group, which will leverage Humach's multichannel call distribution and automated applications in its virtual contact center services.