Vonage, a business cloud communications provider, has partnered with Artificial Solutions, a specialist in conversational artificial intelligence, to integrate the Teneo conversational AI development and analytics platform into Vonage's API solutions.
Teneo customers can now deploy their conversational AI applications into new channels by leveraging Vonage APIs and manage multiple channels, such as WhatsApp, Facebook Messenger, Viber, Voice, or SMS, from a single platform.
"Communications into the next decade needs to be more flexible, intelligent, and personal," said Mark Summerson, vice president of partners at Vonage, in a statement. "Working with Artificial Solutions enables us to offer our customers access to advanced conversational AI technology and easily incorporate it into their existing communications platforms."
Using Teneo, Vonage customers can automate their agent-based live chats. And with Teneo Connectors, they can integrate a variety of back-end systems and processes into their conversational AI interfaces using a pre-built library of intelligent connectors for robotic process automation and communications platform as a service. This expands the chatbot's capabilities and enables it to deliver more intelligent responses based on the back-end actions, requests, and processes it has executed.
"Vonage has an enviable reputation in the CPaaS marketplace, and we're delighted to be working with the company to extend the channel capabilities of Teneo on a consolidated cloud communications platform," said Robert Wilson-Fry, senior director of strategic partnerships at Artificial Solutions, in a statement. "This partnership follows the announcement last month of Teneo Connectors, a new resource in our conversational AI development platform that allows chatbots to harness the power of back-office technology to deliver even greater intelligence and capabilities."