RingCentral, a provider of cloud business communications, contact center, video and hybrid event solutions, is expanding its partnership with Vodafone Business to offer Vodafone Business Contact Center with RingCentral, powered by RingCX.
Vodafone Business is offering its contact center-as-a-service (CCaaS) and unified communications-as-a-service (UCaaS) offering, Vodafone Business UC with RingCentral, to its multinational customer base, extending Vodafone Business UC with RingCentral to 30 markets in total during early 2025.
Vodafone Business Contact Center with RingCentral helps companies establish and operate contact centers by equipping agents with artificial intelligence (AI), including call summaries, transcripts, automated scorecards, conversational insights, and coaching. Vodafone Business Contact Center with RingCentral also features key data insights along with voice and more than 20 digital channels including web, messaging, and leading social media channels.
Vodafone Business UC with RingCentral is already accessible in 20 markets across Europe, North America, and Asia-Pacific and enables businesses to combine messaging, video meetings, fax, file sharing, and virtual phone systems through a single user interface accessible on any internet-enabled device. Supporting hybrid working models worldwide, it allows employees to access the same set of services regardless of location and device, whether at home, in the office, or in the field.
"Our strategic partnership with Vodafone Business continues to drive innovation in global communications," said Homayoun Razavi, executive vice president and chief business development officer of RingCentral, in a statement. "With the addition of Vodafone Business Contact Center with RingCentral, powered by RingCX, we're ensuring businesses can meet their customers wherever they are in their journey while also driving operational efficiency. As we work to empower organizations worldwide to adapt to the evolving digital workplace, we're providing them with AI-driven tools that optimize communication workflows for better business outcomes."
"Our expanding portfolio of unified communications services is ideal for customers looking to expand geographically while maintaining agile and sustainable hybrid working models," said Marika Auramo, CEO of Vodafone Business, in a statement. "By switching to the cloud from rigid fixed systems, customers can add services when required, paying only for what they need. We estimate this will save many of them up to 30 percent in operating costs by reducing administrative costs and IT operational expenses while boosting productivity and collaboration. On the customer service side, we're excited to now deliver CCaaS to our growing customer base with Vodafone Business Contact Center with RingCentral, powered by RingCX, as organizations look for new, innovative ways to elevate customer engagement and provide superior customer experiences."