Vee24 has launched Version 10 of its live customer engagement platform, which unifies text chat, voice chat, video chat, co-browsing and screen sharing into a single platform supported across desktops, tablets, and mobile devices.
"At Vee24, we understand that the best live customer engagement solution offers the right channel at the right moment to satisfy a customer's need. Whether utilizing chatbots, multithreaded text chats, or two-way video chats with full co-browsing capabilities, our industry-leading release provides the necessary flexibility and functionality to provide this next-level service," said Priya Iyer, Vee24's chairman and CEO, in a statement. "Additionally, enhancements to our agent-facing interface further improve the likelihood of a successful engagement."
Version 10 offers new chatbot technology that, when coupled with intelligent routing based on product interest, language preference, and other key data, can engage with visitors and direct them to the best agent resource available. It also allows agents to dynamically switch modes of communication within a session while keeping important information and capabilities, including workflows, scripts, checklists, tasks, and even access to SMS, email and CRM systems, at the agents' fingertips. The platform provides robust analytics and reporting for operational activities, configurable business metrics, and customer satisfaction ratings.
The Vee24 platform also supports any browser and device and can handle WebRTC and Flash technologies for live video engagements.