Uniphore, a provider of conversational automation, has acquired Colabo, providers of an artificial intelligence-powered knowledge solutionfor extracting and using information from structured and unstructured documents in real time. Financial terms of the deal were not disclosed.
With Colabo's solution integrated into Uniphore's conversational automation platform, enterprises will be able to leverage AI to extract knowledge entities and graphs from structured and unstructured data to help ensure the most relevant content and next-best actions are delivered to intelligent virtual assistants and live agents.
"Simply put, consumers today expect access to up-to-date information to solve their problems, and contact centers can provide better experiences with the latest technologies that do exactly that," said Umesh Sachdev, co-founder and CEO of Uniphore, in a statement "This acquisition brings together enterprises with new tools that provide a quick resolution to consumer queries and empower agents with real-time actionable information.
"From the start, we built Colabo with a vision to help personalize customers' experiences from when they contact a business to when their issue is resolved," said Yoav Dembak, co-funder and CEO of Colabo, in a statement. "Today, I am proud to say we have achieved that and will be taking our vision even further by integrating into Uniphore's conversational AI and automation platform, bringing rigor and best-of-breed agility and accuracy to every contact center inquiry."