USAN, a provider of cloud-based omnichannel customer engagement solutions, has released Visual IVR for Amazon Connect on AWS Marketplace.
Visual IVR seamlessly integrates with Amazon Connect, a cloud contact center platform.
Visual IVR for Amazon Connect recreates the IVR experience as an optical, mobile application. It augments IVR menus, prompts, flows, and rules in a graphical format. Companies can use voice prompts to guide customers through the graphical process, as well as mobile web and SMS options to collect and present complex data.
Since its release in March, Amazon Connect has helped businesses deliver customer service at a lower cost. Setting up a cloud-based contact center is as simple as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes.
"Amazon Connect makes it easy for companies to set up and start using a cloud-based contact center," said Steve Walton, president and CEO of USAN, in a statement. "By leveraging Amazon Connect, USAN customers gain access to enterprise-scale features while honoring the agility and open integration tenants of Amazon Web Services. Availability on AWS Marketplace enables USAN to be a value-added provider to the most exciting new contact center solution introduction in a decade."
USAN Visual IVR is powered by Metaphor Engage, USAN's omnichannel customer engagement platform. Metaphor Engage integrates communication and back-end channels. A built-in integration framework, workflow manager, and adapters connect almost any technology and database.