UJET, a cloud contact center platform provider, has named Yosh.AI the latest Certified Delivery Partner (CDP), allowing Yosh.AI to offer and deploy UJET and Google Cloud's artificial intelligence-powered cloud contact center solution globally.
"As demand for our AI-powered contact center technology continues to surge, welcoming Yosh.AI as a CDP positions us to help more enterprises integrate conversational AI into their operational business processes," said Vasili Triant, chief operating officer of UJET, in a statement. "Yosh.AI will enable brands to transform and elevate how they serve customers and ensure the best experience possible."
"The last few years have accelerated companies' openness to implementing automation and AI solutions," said Katarzyna Dorsey, founder and CEO of Yosh.AI, in a statement. "We've seen the readiness of enterprises to implement AI-assisted customer interactions, especially in the areas of e-commerce and online communication, as well as a surge in demand for greater customer responsiveness and experiences in retail, banking, insurance and healthcare."