Twilio has announced a collaboration with Google to deliver enterprise communications solutions on Chromebooks for Business. Known as Twilio CX for Chromebooks, the product combines Twilio's software and cloud-based communications platform and voice minutes with a Google Chromebook for Business and voice headset from Plantronics.
With the announcement, enterprises of all sizes can now eliminate much of the costly and complex telecommunications hardware and desktop phones needed to run typical enterprise communications systems. Twilio CX also enables organizations to take advantage of a new and more agile approach to communications, and build more contextual customer experiences. Twilio partner LiveOps is the first to bring the Twilio CX offering to market as part of their LiveOps Engage and LiveOps Voice Advantage for Salesforce solutions.
"Powerful software in the cloud is disrupting every industry,” said Jeff Lawson, Twilio co-founder and CEO, in a statement. “Old hardware-centric approaches are holding back companies, hindering innovation and limiting their ability to keep pace with the rapidly changing needs of their customers. The combination of Twilio's communication platform with a Google Chromebook for Business, can enable enterprises of all sizes to jettison old-school on-premises hardware and the massive associated capex, and gain the agility and flexibility that cloud and software-based communications enables. We can't wait to see what customers will build when they're unshackled from the usual constraints of expensive hardware and siloed systems."
Twilio CX consists of:
- Twilio Client with its WebRTC capabilities, enabling browsers to be turned into complete communications solutions.
- 7,500 Twilio minutes per month.
- Google Chromebook for Business: A Chromebook including management and support, allowing businesses of any size to deploy, scale and manage Chrome devices.
- Plantronics headset, for a high quality voice calling experience.
Twilio CX is available for a monthly subscription fee via Twilio partners. The combination enables enterprises to turn capex to opex, lowering a company's hardware footprint.
"Chromebook for Business was designed to provide simple, powerful experiences for administrators and end users," said Mike Daoust, global head of Chrome for Business Sales, Google, in a statement. "We're excited to work with Twilio and LiveOps to provide a secure and manageable call center solution in the cloud, helping businesses and agents focus on what they do best, versus battling complex hardware and software configurations. This ultimately improves the experiences for administrators, agents and the end customer."
LiveOps will leverage Twilio CX to eliminate costly physical phones and desktop computers and transform the $2 billion enterprise contact center market. The LiveOps offering enables enterprises of all sizes to rapidly deploy a highly scalable, reliable, and multichannel contact center in the cloud.
"Twilio CX has the potential to revolutionize the way customer service is done by allowing contact centers to hang up their traditional phone systems for good," said Ann Sung Ruckstuhl, LiveOps CMO, in a statement. "By using the Twilio platform and making it available on a Google Chromebook for Business for a single monthly subscription price, LiveOps is eliminating the capex expenditures for landlines, phones and desktop computers that were required by previous contact center technologies. With a software-only contact center, businesses can now deliver a great customer experience on the customer's channel of choice whether it be voice, email, chat, SMS or social media.”