One year since launching its enterprise translation platform, Translate.com has established a diverse community of more than 18,000 certified translators, providing fluency in more than 94 language pairings. To date, Translate.com has processed more than 120,000 human translations and completed more than 120 million machine translations.
As recently as last month, the platform also introduced more than 30 apps and integrations with several major customer support, e-commerce and web development integrations. Translate.com's most popular app integrates with customer support software Zendesk, accelerating the communication process between support teams and customers who speak foreign languages.
"Our Zendesk integration enables customer support teams to offer multilingual support for more than 94 language pairings, in a simple and effortless solution," said Translate.com's vice president of global sales, Anthony Perez, in a statement.
To date, Translate's Zendesk integration has more than 200 installs, accounting for a total of 1.1 million comments within the platform's interface and more than 800,000 processed tickets.
Now widely available on most major help desk platforms, Translate's Zendesk application, followed by integrations with Help Scout and Freshdesk, are part of a company mission to provide universal communication for global customer support teams.
"Our current customer service integrations are just the beginning. We will be launching a Desk.com app in the next few weeks and a Salesforce Service Cloud integration around the end of the year," said Translate.com Chief Technology Officer Nick Roskam in a statement.