Talkdesk, a provider of customer experience (CX) technology, today introduced AI Agents for Voice for conversational, human-like customer self-service fueled by advanced agentic artificial intelligence automation.
Using agentic AI, Talkdesk AI Agents for voice enables conversational experiences that understand context, express empathy, autonomously analyze situations, make informed decisions, and take action to resolve requests. It dynamically interprets human speech, adapting to interruptions and updating responses instantly without scripts or predefined workflows. It analyzes, decides, and acts in real time while processing wide variations in human speech, context shifts, and system integrations. Robotic, frustrating phone conversations are replaced with human-like engagements with a virtual AI agent that detects emotion, adjusts voice inflection to match the callers' tone, and decides the best action to resolve issues. Customers can speak with a Talkdesk AI virtual agent in natural ways using everyday expressions, including slang, utterances, idioms, industry jargon, etc., across multiple languages.
Talkdesk AI Agents for voice will design a virtual agent, give it tools to integrate with other systems, like CRM, electronic health record [EHR], etc.), and then deploy it after validation and testing. From instruction to deployment, a single prompt produces an AI agent that dynamically determines the best action, retrieves relevant data, adapts to real-time consumer needs, and converses in 59 languages without translation.
"This is a new era of hyper-personalized, 24/7 customer self-service and automation fueled by advanced agentic AI. Talkdesk AI Agents for voice radically differs from anything else on the market, delivering the most natural life-like self-service experience without needing a human agent to be involved. It is effortless to set up, operates independently, and engages with consumers naturally across multiple languages. It is an engineering, linguistic, and AI breakthrough all in one," said Tiago Paiva, CEO and founder of Talkdesk, in a statement.