Syniverse is partnering with Kore.ai to complement its communications platform-as-a-service (CPaaS) strategy by providing conversational artificial intelligence (AI) and professional services.
The partnership allows Syniverse to expand its CPaaS portfolio and offer end-to-end capabilities, including internet bot design and build, omnichannel selection, campaign management, message delivery, and analytics/reporting through a professional services team manned by Syniverse and Kore.ai.
"Syniverse and Kore.ai are collaborating to add an important need to help enterprises embrace a communications platform-as-a-service offering that has conversational artificial intelligence technologies. I am confident the combination of Syniverse and Kore.ai will be a pre-eminent provider of a software-as-a-service solution for enterprises needing to provide a differentiated customer experience," said Chris Rivera, president of enterprise at Syniverse, in a statement.
"Experience-centric organizations are veering toward conversational AI as the means to create a differentiated customer experience management that's proactive, efficient, scalable, and easily accessible. The synergies offered by the Kore.ai and Syniverse partnership will enable global enterprises to deal with the emerging future in a much better way, where the focus will be on delivering digital-first experiences that positively impact the entire customer lifetime journey and be able to scale in times of crises while retaining the human touch in all their interactions," said Raj Koneru, founder and CEO of Kore.ai, in a statement.