SuccessKPI, a contact center customer experience insight and action platform provider, has integrated with Zoom Video Communications, to deliver advanced analytics and artificial intelligence-powered actions for contact centers.
This integration allows Zoom Contact Center users to blend data across customer channels to drive improved agent and customer experience (CX). It provides instant access to dozens of visualizations and reports combined with the power of real-time playbooks and alerts.
"Teaming up with Zoom brings our visions of delivering great customer experiences (CX) for businesses across the globe together," said Emil Modugno, vice president of sales and channel at SuccessKPI, in a statement. "With Zoom, our unified solution immediately improves businesses' ability to serve and delight their customers through advanced technology, analytics, and actionable insights."