Serenova, a contact center-as-a-service (CCaaS) provider, has named Tom Schollmeyer as CEO. Schollmeyer brings more than 20 years of contact center industry leadership to the role.
"Tom's combination of industry knowledge, leadership, and global technology, operational, and sales expertise uniquely qualify him to lead Serenova at this important phase of high growth. We're thrilled to have him on the team and confident in his vision and strategy for helping companies of every size to better serve their customers," said Ryan Wald, a partner at Marlin Equity Partners, the global investment firm that has owned Serenova since 2015.
Schollmeyer served as vice president and general manger of customer engagement, unified communications applications, and cloud at Avaya. He was also chief technology officer at Five9, led contact center operations at OneSource, and served as vice president of telecom and technology at eTelecare Global Solutions.
"I am excited to join Serenova and be a part of a company that is improving the quality of enterprise customer interactions and relationships on a global scale," Schollmeyer said in a statement. "I'm passionate about innovative technologies, such as artificial intelligence, that deliver a greater customer experience and agent productivity to our customers and partners."