Spoken Communications, a provider of cloud-based technology platform for the business process outsourcing (BPO) industry, announced that STARTEK has partnered with Spoken to deliver a cloud-based call center as a service (CCaaS) platform to its clients. STARTEK is a comprehensive contact center and business process outsourcing service company.
"We wanted a solution for our clients that would not only meet our current technology requirements but also provide an adaptive bridge to the future with the strategic vision that STARTEK is shaping in the BPO industry," said Kamalesh Dwivedi, CIO, STARTEK, in a statement. "Spoken's approach to encapsulate Avaya's voice server platform with layers of advanced technology aligns very well with our scalable and adaptive technology strategy. STARTEK plans to leverage soft switch technology from Spoken in the future."
Spoken has experienced significant momentum over the last year, including its recent agreements with PLDT in the Philippines and two additional significant outsourcers. Additionally, the company's customer base has expanded to support 25,000 call center agents, up from 9,000 in 2012.
"We are thrilled to bring STARTEK on to the Spoken platform," said Howard Lee, CEO, Spoken, in a statement. "As a leading outsourcer, STARTEK's goal of delivering the highest quality service to its clients while leveraging cloud innovation aligns perfectly with Spoken's mission."