Replicant.ai, a provider of artificial intelligence-enabled voice technologies, today launched AI Voice Responder for call centers that are under intense pressure due to the COVID-19 pandemic.
The autonomous AI solution can be deployed within days to answer customer calls, prioritize them based on urgency, and respond to pressing questions.
"Now more than ever, customers need fast responses, and AI and automation can help," said Gadi Shamia, CEO of Replicant, in a statement. "With the launch of Voice Responder, we've provided the best of AI technology that can be deployed in days, demonstrating that voice AI provides significant cost savings and volume elasticity to call centers today that will benefit businesses long term."
AI Voice Responder triages high call volumes and answers frequently asked questions without live agents. It will classify calls based on topics and urgency, enabling businesses to prioritize and respond according to specific needs. It understands natural language and allows callers to converse as if they're speaking with a live agent.
Voice Responder logs cases automatically in Salesforce and Zendesk so agents can prioritize follow-ups to resolve more complicated issues. Additionally, it can automate interactive outbound calls to update customers with the latest information, collect information, or reschedule appointments.