Quovim C3, a provider of contact center and unified communications solutions and consulting services, has earned Gold Partner status, the highest echelon within the Genesys Partner Network.
A Genesys partner since 2008, Quovim C3 licenses, implements, and supports Genesys PureConnect and PureCloud solutions. In addition, Quovim C3 provides value-added Genesys PureConnect add-on solutions through its QC3 iNFiNiTi solutions suite.
"We are thrilled to be part of a privileged, select group of companies with the Genesys Gold Partner status," said Pierre Lemoine, co-founder and president of Quovim C3, in a statement. "When we look at the elite caliber of our peer group, we are impressed and grateful for the tremendous efforts made by our dedicated and skilled team in helping to surpass our goals and objectives. Their commitment in delivering a superior customer experience was key to obtaining this coveted status, serving to reinforce our drive to continuously improve customer relationships and deliver ongoing value. We thank our cherished clients for their trust and confidence in our people and in the solutions that they deliver. We take great pride in knowing that we are a small or large part of their success in managing their contact center operations. We will use this momentum to drive all our efforts."
Genesys partners are evaluated on a number of criteriam including partner key performance indicators (KPIs) to measure each partner's effectiveness in four principal areas: quality assessment, closure assessment, training assessment, and closed case management.
"We are pleased to bestow Quovim C3 with our Gold Partner status. The company's high service standards and valuable expertise results in successful deployments for our joint customers that make a positive impact on their business," said Paul Rolfe, vice president of global partners and alliances at Genesys, in a statement.