Pindrop, a provider of voice technology, is partnering with Google Cloud to offer authentication solutions to enhance call center experiences for customers on Google Cloud's platform. Pindrop will also make its suite of fraud detection and voice security solutions available on Google Cloud Marketplace, as it is now part of the Google Cloud Partner Advantage Program as an Independent Software Vendor (ISV) partner.
Through this partnership, Pindrop plans to offer its call center security and anti-fraud protection solutions with Google Cloud's Contact Center AI to deliver voice authentication and security solutions. Using Google Cloud's secure global infrastructure, Pindrop will also be able to deploy new voice security solutions that will enable users to automate device-based interactions. Additionally, as a Google Cloud Partner, the two companies will execute a joint go-to-market strategy via Google Cloud Marketplace to augment Pindrop's products with Google Cloud capabilities in artificial intelligence, analytics, and more.
"This is another historic moment for Pindrop, and we are thrilled about the partnership with Google Cloud. Together with Google Cloud, we are uniquely positioned to offer customers something genuinely innovative and drive toward our shared vision in the modern contact center world," said Vijay Balasubramaniyan, CEO and co-founder of Pindrop, in a statement. "By partnering with Google Cloud, we are truly on the path to delivering on our mission of making technology more human and helping our clients open new worlds by unlocking the power of the human voice."
"Securing voice-driven call center and support services is a critical requirement for the enterprise technology stack today," said Nirav Sheth, director of partnerships at Google Cloud, in a statement. "We're thrilled to have innovative technology businesses like Pindrop building on Google Cloud. With Pindrop's solutions available on Google Cloud Marketplace, organizations will be able to easily deploy Pindrop in their cloud environments and provide AI-enhanced experiences that prioritize secure, satisfactory customer interactions."