PBX-Change become authorized for Cisco WebEx Contact Center. As a Cisco WebEx Contact Center authorized partner, PBX-Change is authorized to sell and consult on this technology.
Cisco released its WebEx Contact Center following the purchase of BroadSoft in February 2018. Cisco WebEx Contact Center was formerly known as the Cisco Customer Journey Platform.
"In real time, we can accurately see how quickly calls are answered and resolved, discover bottlenecks and which agents are performing. With this data, our contact center partners can make the most informed split-second decisions. Cisco's analytics platform gives our customers the information they need to deliver the best customer service to their clientele. Whether that means rerouting calls through their top performers or managing traffic dynamically to deal with spikes in demand," said Bill Heinz, general manager of PBX-Change, in a statement.
"Building on our existing unified communications-as-a-service offering with this certification marks a new milestone for PBX-Change customers and reflects our commitment to addressing their cloud ambitions. We understand that every business is unique. We work with each of our customers to find the right technology mix for their needs" said Ryan Yaldor, chief technology officer at PBX-Change, in the statement.