NewVoiceMedia is now leveraging Voxbone's direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.
NewVoiceMedia joins Voxbone's customer portfolio of cloud contact center providers. As a source of global DIDs, Voxbone offers real-time provisioning, so NewVoiceMedia can provide customers with numbers instantly. On top of that, DID numbers are delivered over a privately maintained worldwide infrastructure to more than 55 countries and 9,000 cities.
"Our customers expect the utmost quality of service, and Voxbone makes it possible for us to guarantee just that," said Matt Jones, senior vice president of developer operations at NewVoiceMedia, in a statement. "Voxbone's real-time provisioning and global coverage provide us with the backbone to deliver our calling services."
With Voxbone's global network and local DIDs, NewVoiceMedia can offer its customers a regional presence for their contact centers.
"The number of cloud contact center deployments is increasing rapidly as multinational companies switch from on-premises solutions to cloud solutions," said Itay Rosenfeld, CEO of Voxbone, in a statement. "NewVoiceMedia, with its comprehensive suite of contact center features, is uniquely positioned to address this market. With Voxbone, it can ensure that the entire communications experience can be ported to the cloud. We're thrilled to work with NewVoiceMedia and its customers to realize the vision of future contact centers."