Natterbox, a cloud contact center solutions provider, has added AI Assist to the Natterbox AI Suite, leveraging generative AI to eliminate post-call processes, ensuring timely data entry and enabling follow-up actions.
Key Features of AI Assist include the following:
- Automated post-call wrap-up.
- Auto-Update Fields, eliminating manual data entry and auto-populating Salesforce fields.
- Next-Step Actions, with& AI-driven recommendations for follow-up actions, such as scheduling follow-up calls.
- Personalized Follow-up communication recommendations.
"With AI Assist, Natterbox is taking a significant leap forward in redefining what AI can achieve for contact centers. AI Assist doesn't just automate tasks; it empowers agents to focus on the human side of customer service, driving stronger relationships and better business outcomes," said Jamie Cooper, chief product officer of Natterbox, in a statement. "We believe AI Assist will become indispensable for companies looking to modernize their contact centers and boost productivity without compromising on quality."