NICE inContact has initiated two partnerships in Australia that will bring the NICE inContact CXone cloud customer experience platform to contact centers throughout the region. Converged Communication Network Applications and Byte join hundreds of NICE inContact global partners.
To meet NICE inContact Certified Implementation Partner standards for exceptional service,companies must demonstrate an in-depth working knowledge of CXone application functionality. Certified Implementation Partners complete an extensive online eLearning curriculum and instructo- led training that teaches proven success factors for CXone implementation and design, as well as pass an exam that tests for readiness to successfully deploy CXone cloud customer experience platform.
Communication Network Applications provides converged voice, video, application, and data solutions, including IP telephony and video, networks, contact center applications, unified communications, and desktop solutions.
Byte is an IT and contact center services organization offering consulting, design, architecture, migration, adoption, and change management services as well as managed services across customer experience, unified communications, data networking, cloud and end user compute.
Other partners operating in Australia and New Zealand include NEC, Optus, Verizon, RingCentral, Atos, Fuze, Tradewinds, and Zendesk. Voice coverage is available through Telstra, Telecom New Zealand, Tata, and BT.
"To meet the needs of our customers in all global markets, we continue to add new partners that are located across the world and who understand the unique requirements of customers in specific countries. We are pleased to announce new partnerships in Australia and New Zealand, including CCNA and Byte," said Paul Jarman, NICE inContact CEO, in a statement. "NICE inContact CXone helps organizations of all sizes in all industries achieve their business goals with a unified, intelligent, and complete cloud customer experience platform."