Mission, a CDW company and Amazon Web Services (AWS) Premier Tier Services and ISV Accelerate Partner, today has expanded its service offerings to include Amazon Connect, AWS's cloud-native contact center solution.
"Today's businesses need contact center solutions that can adapt quickly to changing customer expectations while maintaining operational efficiency," said Ted Stuart, president and chief operating officer of Mission, in a statement. "By incorporating Amazon Connect into our service portfolio, we're helping businesses deliver exceptional customer experiences across voice, chat, email, and text channels, all while benefiting from the security, reliability, and innovation of the AWS cloud.
"Our Amazon Connect capabilities help businesses achieve meaningful outcomes, from reduced call volume and shorter handle times to improved first-contact resolution rates and higher customer satisfaction scores."