Medallia integrated its service management solutions with ServiceNow, and its technology is now available in the ServiceNow Store.
The integration with ServiceNow's Customer Service Management gives call center employees a comprehensive view of customer issues and the ability to quickly resolve them . The Medallia and ServiceNow integration will allow for seamless routing of feedback via ServiceNow workflows.
"Delivering an exceptional customer experience is a highly held value across both ServiceNow and Medallia. Our integrations with ServiceNow will enable organizations to take control of the experiences they provide to their employees and customers," said Farooq Javed, vice president of alliances and partnerships at Medallia.