LiveVox, a cloud contact center solutions provider, has launched LV19, the latest version of its platform, LV19 to help contact center leaders create seamless customer journeys while increasing agent efficiency and impact.
LV19 offers the following features:
- The LiveVox Happiness Index, displaying conversation sentiment in real time during every customer interaction and generating a holistic sentiment score across each customer's full interaction history;
- LiveVox Connect, combining collaboration tools with real-time prioritization to connect staff across the contact center and keep dispersed teams aligned, engaged, and on task;
- LiveVox Agent Assist, leveraging real-time speech analytics to enable real-time call transcripts, automated post-call note summarization, in-conversation assistance, alerts, and more.
- 100 percent public cloud platform; and
- Enterprise-grade security protocols.
"Leading a contact center is harder than ever. The way customers want to communicate is changing rapidly, and managers are under increasing pressure. With LV19, we reaffirm our unwavering commitment to helping our clients navigate these challenges," said John DiLullo, CEO of LiveVox, in a statement. "This latest release empowers contact center leaders to take control of performance and implement game-changing customer engagement strategies. I'm especially excited about how we are transforming the agent experience with intelligent AI and automation and advanced communication and collaboration tools, crucial for creating exceptional customer experiences, especially with remote work being more prevalent."