LiveOps has launched LiveOps for Zendesk, now available in the Zendesk Apps Marketplace.
LiveOps for Zendesk combines LiveOps' telephony capabilities with Zendesk's cloud-based customer service software platform. The app features a variety of call management tools, including intelligent skills-based inbound call routing; quick creation of call flow checklists; call-back capabilities for dropped calls; call transfer and conference capabilities; ongoing activity alerts; and dashboards for easy tracking. Calls can be recorded and agent performance monitored through comprehensive reporting.
Armed with only a headset, users can take and make calls from anywhere with a secure, reliable Internet connection. There’s no software to download or install and no additional contact center hardware required. Calls can be delivered to any dial-able number globally via landlines, mobile numbers, PBX handsets and soft phones. LiveOps can also deliver calls directly to a PC using a WebRTC-enabled browser running Zendesk, removing the need for traditional business phone systems (PBX).
"We are continually innovating to deliver the most flexible cloud-based contact center solution in the market, with a wealth of functionality and connection options," said Vasili Triant, CEO of LiveOps, in a statement. "With this new app, users can tailor the combination of these two market-leading technologies to streamline operations while improving customers' overall experience."