LiveOps, a provider of cloud contact center and customer service solutions, has rolled out LiveOps CX Advantage on the Salesforce AppExchange. LiveOps CX Advantage, integrated within salesforce.com, provides a single portal for administrators to consistently deliver great customer experiences.
LiveOps CX Advantage, coupled with LiveOps' CxEngage solution, makes customer data actionable in real time by detecting if a customer journey is headed in a positive or negative direction. It then initiates an engagement with the customer to ensure that the journey ends with a positive outcome for the customer and the brand.
With CxEngage, LiveOps CX Advantage reduces customer effort and increases first contact resolution--two key measures for determining customer satisfaction, and increasing customer loyalty and lifetime value--developing brand/customer relationships to encourage successful sales interactions now and in the future. LiveOps CX Advantage is available now through the Salesforce AppExchange.
"LiveOps CX Advantage offers a unique opportunity for brands using salesforce.com to transition from reactive to proactive customer experience management," said Vasili Triant, CEO, LiveOps, in a statement. "Rather than measuring the outcome of an experience delivered, LiveOps CX Advantage, together with CxEngage, guides the customer journey to a rewarding outcome for all parties involved."