Kore.ai, a conversational and generative artificial intelligence platform provider, has made its Kore.ai XO Automation and Kore.ai Contact Center AI available in AWS Marketplace.
XO Automation AI brings genAI with a no-code interface to help companies design, build, train, test, deploy, and manage AI chatbots for automating customer interactions across more than 40 voice and digital channels. It enables omnichannel, multi-lingual experiences with support for more than 130 languages. Advanced retrieval augmented generation capabilities for generative answers, multiengine natural language understanding and responsible AI with guardrails allow companies to deploy generative and conversational AI to enhance customer experience, employee engagement, and operational efficiency.
Kore.ai's Contact Center AI enhances customer service by deriving insights from conversations, automating tasks, and enabling contact centers to provide personalized experiences. Integrated with the Kore.ai Experience Optimization (XO) Platform, Contact Center AI enhances customer experiences by automating up to 80 percent of interactions, reducing wait times, and increasing efficiency. It features Agent AI, offering agents real-time advice, automated interaction summaries, coaching, and guided interactions through AI-guided playbooks.
"The world is fast moving toward an AI-first framework, and we want to provide the best advanced AI-powered solutions to every AWS customer through this initiative," said Kore.ai CEO and Founder Raj Koneru in a statement. "Kore.ai enables businesses to put AI to work safely, responsibly, and at scale through its open architecture and generative and conversational AI platforms to achieve desired business outcomes. We envision our technology, along with the power of AWS, helping enterprises achieve transformative results."