Indosoft, a provider of cloud voice solutions and unified communication (UC) software for Asterisk, is accelerating the performance of its Q-Suite cloud call center software with major modifications. Q-Suite 5.11 can now share resources on the server side.
"We're making call centers great again," said Indosoft CEO Gabe Bourque in a statement. "Our focus on responsiveness and resource sharing allow clients to focus on what they do best. That was the promise of the cloud, and we're delivering."
The biggest changes users will notice are the following:
- Improved concurrency for agent screens. Status updates and agent input happen independently. The updated Web socket server allows better threading of many actions. Background processes can run while faster requests finish.
- Live reports push data to the screen rather than using automatic reloads. This saves resources on the server side due to centralized processing. Only parts of the report will update when needed.
- Dialplan and interative voice response (IVR) use Asterisk FastAGI technology. This streamlines and centralizes data transactions. FastAGI minimizes processing overhead and allows resource sharing.
Q-Suite is available to Indosoft technology partners offering private label cloud voice solutions.