Attensity Europe, a provider of customer interaction management technology, is breaking away from its U.S. parent company, Attensity Group, thanks to investment from a consortium led by IMCap Partners and will now become an independent company.
The company will focus on omnichannel customer service. Attensity Europe's core product is the Respond multilingual and omnichannel response management software. Respond enables usersto increase productivity by processing written customer requests via email, social media, and other sources and ensures continuous transparency over the service level, volume, and structure of the requests.
"The solution's analytics, scalability, and integration capacity are setting standards in the industry. Respond is a highly flexible, future-proof platform for customer service covering all written communication channels, including social media," said Rolf Menne, operating partner at IMCap, in a statement. "In cooperation with the highly motivated team at Attensity Europe, we see extremely attractive growth potential."
"I very much look forward to setting new standards in the customer service solution market in collaboration with our new shareholder, IMCap,"Thomas Dreikauss, CEO of Attensity Europe, said in a statement. "As an independent European solution provider we can now react even faster and in a more specific manner to our clients' needs and thereby expand our strategic partnerships for Customer Experience Management."