Hammer, a provider of end-to-end contact center testing and CX assurance solutions, is partnership with Servion, a contact center and CX solutions provider, to speed up deployment of Hammer's automated testing solutions for on-premises, hybrid, cloud-based, and WebRTC contact center environments.
Hammer's platform also offers agent experience testing with virtual agents to validate connections and verify the customer journey routes to the expected agent with the correct CTI data within the anticipated timeframe. It also provides automated WebRTC, SMS, chatbot, and conversational artificial intelligence testing.
Hammer and Servion product engineering teams will also collaborate to develop AI-powered automated testing solutions.
"The pace of change within the contact center industry is unprecedented, and more important, the behaviors and expectations in terms of quality of experience for consumers and agents have evolved so drastically. It is all the more important for us to invest and deliver innovative solutions to fuel growth and success for Hammer," said John D';Anna, president of Hammer, in a statement. "Servion understands the contact center industry well, and its digital engineering practice is well-positioned for mutual success. I am sure this partnership will enrich our customer experience and product quality."
"We are delighted to have been selected as the product engineering partner to help Hammer, the leading contact center testing and CX assurance solutions provider. Our digital engineering practice at Servion has the experience to seamlessly manage projects from strategy through execution for some of the leading contact center technology providers. As a result, our contact center expertise and global delivery model help deliver cost-effective and innovative products for our clients," said Eric Wildermuth, president of sales at Servion, in a statement.