GoTo has launched GoTo Contact Center AI Chat Analysis, an artificial intelligence-powered sentiment analysis and chat summary function within GoTo Connect's Contact Center.
"Earlier this year, GoTo announced optional AI functionality for both GoTo Connect and GoTo Resolve, each leveraging OpenAI-based technology. These optional integrations, which you can choose to enable at any time, allow agents to use AI to generate quicker customer responses and easily create and run IT automation scripts across devices. These enhancements demonstrate GoTo's commitment to making IT and business communications easy, particularly when it comes to customer support. GoTo aims to continue advancing our AI capabilities and today, we are excited to announce the next phase of that growth," said Damon Covey, head of product at GoTo, in a blog post.