Fonolo, a provider of cloud-based call-back solutions for the contact center, has enhanced its customer portal with scheduled call-backs, improved call-back metrics, and a more simplified way for international contact centers to deploy call-backs.
"We've mastered call-back technology at Fonolo and understand how important it is for call centers to manage and monitor these solutions. Our new portal gives customers an even better way to measure the success of call-backs," said Fonolo CEO Shai Berger in a statement.