BenchmarkPortal has certified the contact center of Florida Blue, Florida's Blue Cross/Blue Shield organization, as a Center of Excellence, placing it in the top 10 percent of call centers nationwide.
"Our customer service team is deeply committed to helping improve the health of every member we have the privilege of serving. We do this by providing a personalized customer experience and being true partners in the navigation of our members' healthcare journeys," said Florida Blue President and CEO Pat Geraghty in a statement. "I'm incredibly proud of our team for earning such a prestigious recognition."
A contact center that has been certified as a Center of Excellence by BenchmarkPortal has met or surpassed rigorous standards of efficiency and effectiveness.
"Certification is an important distinction because it is based on best-practice metrics drawn from BenchmarkPortal's database of contact center metrics, which was founded at Purdue University and is the largest in the world," said BenchmarkPortal CEO Bruce Belfiore in a statement. "This achievement confirms the contact center's ability to deliver service that is both efficient and effective."
Florida Blue's member contact center employs 1,200 team members.